FAQ

Music On Festival 2020
Music On Festival has several rules to make sure that the event passes by safe and peaceful. When entering the event area, you will automatically agree to these rules.

COVID-19 FAQ

Last modified: 26 MAR 2020

We understand you must have questions regarding the current situation. Therefore, we wanted to give you a short update on the latest developments.

Over the past couple of days our team has been working tirelessly. In the course of next week, all ticket buyers can expect a mail from us with info on the next steps.

Please sit tight while we are doing everything in our power. Until then, we kindly want to ask you to give us some space and not to message us while we get everything in place for you.Thank you for your patience and understanding. Stay safe and hope to see you all on the dancefloor soon!

Is Music On Festival 2020 cancelled due to the coronavirus?

We’ve got some bad news. On March 23rd the Dutch government announced the ban on all events until June 1st.

After months and months of hard work, we are absolutely gutted that it has come to this and we can only imagine how you guys must feel. We were never more ready to welcome all of you, from every corner of the world, to Music On Festival this May.

Before we can get into detail on where to go from here, we have to wait on further instructions by the local Amsterdam government. As soon as we know more, we will let you know how we are going to take it from here.

Thank you all for staying positive and patient in these strange times. For now, please stay safe, look after each other, wash your hands regularly and follow all health instructions carefully.

🔰🙏🏼
Music On crew

Will I get my money back if Music On Festival gets cancelled?

Yes, in case Music On Festival gets cancelled, your ticket will be refunded.

If Music On Festival gets cancelled, will I also get a refund on my locker, parking and/or shuttle bus ticket?

Yes, in case Music On Festival gets cancelled, your locker, parking and/or shuttle bus ticket will be refunded.

What if I bought my ticket through Ticketswap, Resident Advisor, Festicket Partybussen or Appic?

All tickets bought through our official ticket partners Resident Advisor, Festicket, Appic and Partybussen will be refunded.

We can’t guarantee a refund for tickets bought through any other third-party reseller. Please make sure to always buy your tickets through our official channels.

What if I already want a refund beforehand (e.g. pregnant, negative travel advice, out of precaution) on my ticket in regards of the coronavirus?

As for right now, our normal terms and conditions apply. Therefore, you cannot get a refund on your ticket in precaution of the coronavirus. If you do want to sell your ticket, we advise to do so via Ticketswap.

Are you taking any extra precautions at the events itself?

We are following the guidelines and advice of the RIVM and the GGD at all our events.

What precautions can I take at this time?

We advise everyone involved, including visitors, employees, volunteers and suppliers, to follow the guidelines and advice of the RIVM and the GGD. These requirements apply to all viruses that can cause flu and colds.

For the latest updates by the RIVM, please visit www.rivm.nl/en/news/current-information-about-novel-coronavirus-covid-19

FESTIVAL FAQ

Please, read carefully before attending the event.

How should I and can I use my ticket?

Access to the event site can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained via the official Music On Festival website. Once purchased, tickets can not be returned. The organization strongly recommends not to buy any tickets trough a third party selling point. After leaving the event area, the right of access to the event site expires. Stamps or other methods will not be used to identify previous accessed visitors. Any evidence of irregularities such as, but not limited to, (attempted) use of (false) admission tickets and wristbands fraud is reported to the police.

Is Music On Festival 2020 an 18+ event?

Visitors under 18 will not be allowed (Even when accompanied by a parent, guardian and / or other adults).

Should I bring an identification document with myself?

At the request of a security staff member you should be able to identify yourself. If you do not have valid credentials you will be denied access without right to refund of the entry fee. Valid identification means a passport, Dutch identity card or Dutch driving license. Copies will not be accepted.

Can I park my bike/car near the festival terrain?

Bicycles and cars must be parked in the designated parking places. If you fail to do so you risk your vehicle to be removed. Instructions of the traffic supervisors should always be followed.

Is there a security check upon entering the festival?

Every visitor that enters the event area will be controlled by a security employee. It is allowed to request if the search can be undertaken by an employee of the same sex. This control is set to all visitors, guests, employees and artists in order to protect the general safety on the event.

Am I allowed to bring drugs to the festival?

Music On Festival maintains a zero tolerance policy on drugs. Music On Festival’s events are drugs free! It is forbidden to use or posses any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. It is forbidden to trade drugs on the events of Music On Festival. When the delinquent is being caught he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

Am I allowed to bring medication to the festival?

The use of medication is allowed when the medication is based on medical grounds and is still sealed. In any case the user needs to have a signed statement by an MD to show the organization. In addition to the written statement, identification with an ID or a passport is also required.

What am I NOT allowed to bring with me inside the festival?

It is prohibited to enter the event area under the influence of alcohol and/or drugs. When noticed you will be denied access without the right to a ticket refund.
It is forbidden to enter the event area with the following products or materials: Soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire-or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function).
When in doubt contact Music On Festival at [email protected]

Is there a specific dress code or any clothing restriction for the festival?

It is prohibited to wear clothes which represent any kind of sports team, other clubs or shirts with offending lyrics/symbols/tattoos etc. Keep your shirt on during the entire event.

What are the house rules of behavior inside the festival terrain?

1. It is forbidden to climb stages, buildings, fences or other objects. It is also not allowed to take any objects/structures from the event area.

2. It is not allowed to enter a toilet cabin with multiple persons. Urinating outside the designated facilities is prohibited. Offenders will be removed from the festival area and handed over to the police.

3. It is strictly prohibited to smoke at indoor areas.

Is any kind of trade or sale allowed at the area of festival?

It is prohibited to sell or trade any merchandise or products at the event area and parking areas without the consent of the organization.

Is any kind of promotional activity allowed at the area of the festival?

It is prohibited to distribute flyers, posters and/or banners or other promotional activities at the event area and/or parking areas without the consent of the organization.

Am I allowed to make photography/video/sound recording during the event?

Camera surveillance is present for the safety of the visitors and the organization. There are cameras in various places at the festival site. In case of calamities, these recordings may be shown as support material to government agencies. During the festival, photographs and video recordings are also made for promotional purposes. Anyone visiting an event organized by Loveland Events agrees to these recordings.

What happens if there is a change in the program?

The program is subject to change. When specific acts are cancelled, there will be no refund of entrance fees or other costs. The organization will always attempt to find a replacement of the same quality level with a similar music style.

Are lockers available at the festival?

Lockers are available at the festival location. However, you are responsible for your personal belongings. The organization recommends to take no valuable possessions to the event and/or to leave them in your car.

Can I purchase earplugs at the event?

Yes you can. Loud music will be produced at the event area. The organization is not liable for any negative consequences that may occur. The organization recommends using earplugs or occasionally visiting some of the quiet areas to give your ears some rest.

Am I allowed to visit the event with a guide dog?

It is not allowed to visit our event with a guide dog. Various authorities were consulted and they advise against this for several reasons. We encourage to visit the event accompanied by another person. Please feel free to contact us on [email protected] in case you have any further questions.

Can Music On Festival be held liable for injury and/or other damages?

Entering the event area is at your own risk. Music On Festival and its employees cannot be held liable for any injury, material damage and immaterial damage of the visitors of the location/event.

What happens in situations that are not mentioned above?

In situations where the rules do not apply, the organization will decide on the measures to be taken. The decision of the organization in this respect is binding.

Is there any particular instruction I must follow during the event?

Directions and instructions of the (security) staff must be followed at all times. At the suspicion of a violation of the rules, the security staff has the right to a body search. Refusing this search will lead to removal from the event.

WHEN RULES ARE NOT BEING FOLLOWED ACCESS TO THE EVENT WILL BE DENIED WITHOUT ANY REFUND OF THE ENTRANCE TICKET. IF ACCESS IS DENIED, YOU WILL DIRECTLY BE REMOVED FROM THE EVENT AREA.