FAQ

Music On Festival 2023

GENERAL

Last modified: 19 JAN 2023

HOW CAN I BUY A TICKET FOR MUSIC ON FESTIVAL 2023?

Click here to grab your weekend or day ticket!

CAN MY TICKET BE SCANNED FROM MY MOBILE PHONE?

The e-ticket can be scanned from your phone, but make sure you download it upfront, have your battery charged and turn your screen brightness fully up at the entrance to ensure a steady flow going in. Then, it’s time to put your phone away and start dancing.

DO I NEED TO BE VACCINATED OR TESTED TO ENTER THE EVENT?

According to the regulations of the Dutch government, visitors do not need to be vaccinated or tested to enter the event. Please keep in mind that attendees must abide to the national guidelines of the RIVM and the rules that apply to events at that time.

IS THE FESTIVAL INDOOR OR OUTDOOR?

Music On Festival is an outdoor event but all the stages are in tents.

HOW DOES THE TICKET PERSONALIZATION WORK?

During the ticket purchase process, the ticket owner’s full name, email address and other information needs to be filled for every individual ticket. Later on, it is possible to can change this data with the help of this website

WHAT ARE THE OPENING HOURS OF THE EVENT?

Saturday, May 6th from 12.00 til 23.00 and on Sunday, May 7th from 13:00 till 23:00.

WHAT TIME IS THE LAST ENTRY?

One hour before closing – at 22:00.

I LOST MY TICKET CONFIRMATION EMAIL.

If you purchased your ticket on the Music On website you can resend your booking confirmation email with the help of this website

I CANNOT ATTEND.

You can safely re-sell your ticket via our official secondhand ticket partner – Ticketswap.
You can sell your day ticket for the day mentioned on the ticket and your weekend tickets as one (but not partially for one day). It is not possible to go to the event on Saturday and sell your weekend ticket for the Sunday.

I HAVE OTHER QUESTIONS/REMARKS.

Please send us an email to [email protected] We will take a look into your inquiry and help you out.

Also, don’t forget to check your email inbox (and spam folder) because we always contact our visitors with the latest updates via our newsletter.

You can also subscribe to our mailing list at the bottom of this page.

FESTIVAL

Please, read carefully before attending the event.

How can I enter the festival?

Access to the event site can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained via the official Music On Festival and Ticketswap website. Once purchased, tickets cannot be returned.

The organization strongly recommends not to buy any tickets through a third-party resellers or non-official partners. Any evidence of irregularities such as, but not limited to: (attempted) use of (false) admission tickets and wristbands fraud is reported to the police.

CAN I REENTER THE EVENT TERRAIN WITH MY TICKET?

After leaving the event area, the right of access to the event site expires. Since we scan the barcode of your ticket at the entrance, stamps or other methods will not be used to identify previous accessed visitors.

Is Music On Festival 2023 an 18+ event?

Yes. Visitors under the age of 18 will not be allowed to enter (even when accompanied by a parent, guardian and / or other adults).

Should I bring an identification document with myself?

ID’s will be checked at the entrance without exception, so don’t forget to bring your driver’s license, ID card or passport. If you do not have a valid identity document you will be denied access without right to refund of the entry fee.
A valid identification document is an official certificate, therefore copies will not be accepted.

DO I NEED TO PRINT OUT MY TICKET?

No, we can scan your e-ticket from the screen of your phone. Please make sure to already have your ticket on your phone and the brightness of your screen is turned up when waiting in line. The internet connection at the venue can be slow, so we advise you to do this before you leave your home.

Is there a security check upon entering the festival?

Every visitor who enters the event area will be checked by the security staff. It’s allowed to request the search to be executed by an employee of the same sex. This check is set to all visitors, guests, employees and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.

DOES MUSIC ON FESTIVAL HAVE A ZERO-TOLERANCE DRUGS POLICY?

Yes, Music On Festival maintains a zero-tolerance policy on drugs. Music On Festival’s events are drugs free! It is forbidden to use or posses any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. It is forbidden to trade drugs on the events of Music On Festival. When the delinquent is being caught he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

WHICH ITEMS AREN'T ALLOWED INSIDE THE FESTIVAL TERRAIN?

It is prohibited to enter the event area under the influence of alcohol and/or drugs. When noticed you will be denied access without the right to a ticket refund.

It is forbidden to enter the event area with the following products or materials: Soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire-or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function).

When in doubt contact Music On Festival at [email protected]

Am I allowed to bring medication to the festival?

The use of medication is allowed when the medication is based on medical grounds and the package is still sealed. In any case the user needs to have a signed statement by a doctor to show the organization. In addition to the written statement, identification with an ID or a passport is also required.

WHAT OTHER HOUSE RULES SHOULD I KEEP IN MIND?

1. It is forbidden to climb stages, buildings, fences or other objects. It is also not allowed to take any objects/structures from the event area.

2. It is not allowed to enter a toilet cabin with multiple persons. Urinating outside the designated facilities is prohibited. Offenders will be removed from the festival area and handed over to the police.

3. Directions and instructions of the (security) staff must be followed at all times. At the suspicion of a violation of the rules, the security staff has the right to body search. Refusing this search will lead to removal from the event.

IS THERE A DRESS CODE FOR THE FESTIVAL?

It is prohibited to wear clothes which represent any kind of sports team, other clubs or shirts with offending lyrics/symbols/tattoos etc. Keep your shirt on during the entire event.

LOOKING FOR INFORMATION OR HELP AT THE FESTIVAL?

At Music On we are working on creating a the best festival experience for everyone. In case you have any type of question or come across an offensive behaviour, please visit the Info Point.
Our colleagues will assist you with any and all questions and problems.

HOW CAN I BUY A SHUTTLE BUS TICKET?

You can purchase shuttle bus tickets in the ticket shop. Grab a ticket here.

IS MY SHUTTLE BUS TICKET VALID FOR BOTH TO AND FROM THE FESTIVAL?

Yes, the shuttle bus tickets are return tickets valid for one person. When travelling back to Amsterdam, your ticket will be checked again, so please hold on to it carefully.

WHAT ARE THE SHUTTLE BUS RULES TO FOLLOW?

Smoking in the shuttle bus is strictly prohibited. Using the shuttle bus is at own risk. Instructions of the driver and supervising employees need to be followed at any time. The driver and supervising employees have the authority to deny (groups of) people to the bus.

WHAT IF THE BUS IS DELAYED?

In case of delay neither the Festival organiser, Brink Verkeer, nor YourTicketProvider.nl are responsible for any financial (or any other) consequences of missed connections to public transport.

CAN I PARK MY BIKE/CAR NEAR THE EVENT TERRAIN?

Bicycles and cars must be parked in the designated parking places. If you fail to do so you risk your vehicle to be removed. Instructions of the traffic supervisors should always be followed.

Car parking tickets can be purchased here.

IS ANY KIND OF PROMOTIONAL ACTIVITY/SALE/TRADE ALLOWED AT THE EVENT?

It is prohibited to distribute flyers, posters and/or banners or other promotional activities at the event area and/or parking areas without the consent of the organization. It is also forbidden to sell or trade any merchandise or products at the event area and parking areas without the consent of the organization.

Can I purchase earplugs at the event?

Alpine earplugs will be available at the festival Alpine earplug booth. With music above 87 dB it is smart to use earplugs with a special music filter. With these earplugs you can still hear the music perfectly, conversations remain intelligible and most important of all, you prevent hearing damage and the annoying ringing after the event. In addition Alpine PartyPlug earplugs are super comfortable and reusable, so you can protect your ears not only at Music On but on other festivals as well.

Am I allowed to make photography/video/sound recording during the event?

It is not allowed to enter the venue with professional video-, audio-, recording- and photo equipment, but of course you can make pictures/videos with your phone or a digital compact camera.
Everyone that enters the event area gives permission to be filmed, photographed and sound recorded. The organization uses the pictures and recordings for promotional purposes.

What happens if there is a change in the program?

The program is subject to change. When specific acts are cancelled, there will be no refund of entrance fees or other costs. The organization will always attempt to find a replacement of the same quality level with a similar music style.

IS SMOKING ALLOWED?

It is strictly prohibited to smoke at indoor areas (such as tents).

How can I buy a locker ticket?

Lockers are available at the festival location. However, you are responsible for your personal belongings. The organization recommends to take no valuable possessions to the event.

You can purchase locker tickets in the ticketshop. Grab one here.

HOW DO E-LOCKERS WORK?

At Music On Festival we work with e-lockers, which means there is no deposit and no key. You will receive your locker number and pin code by email.
You enter the pin code of your locker at the lock to open and close it. Be careful when entering your pin code, people might look over your shoulder. Going home? Close your locker and go to the exit, you don’t have to pass by the Lockerbox service desk.

WHEN WILL I RECEIVE MY LOCKER NUMBER AND CODE?

You will receive an e-mail with your locker number, pin code and instructions no later than the morning of the event. If you have not received a code, please show your locker ticket at the Lockerbox service desk on the festival terrain.

WHAT ARE LOCKER DIMENSIONS?

The small lockers are 24cm wide, 28cm high and 50cm deep.
Large lockers are 35cm wide, 28cm high and 50cm deep.

I FORGOT SOMETHING IN MY LOCKER.

Items which were forgotten inside the lockers are collected by Lockerbox. You can check if your belongings were found by filling this form.

Am I allowed to visit the event with a guide dog?

It is allowed to visit our event with a guide dog, but we don’t encourage it considering the loud music and crowdedness. If you are planning on visiting one of our events with a guide dog, we ask that you contact us beforehand by sending an email to [email protected] so we can inform you about the best way to enter the festival.

Is the festival accessible with wheelchair or other care aids?

Music On Festival is accessible to people with disabilities; we want our event to be fun for everyone. That is why we do our best to make the festival accessible and enjoyable for people with disabilities.
We take the following steps for this:
Parking facilities near the entrance are reserved for people with disabilities.
Widened access gates for people in wheelchairs, both at the entrance and at the visitation.
Each toilet group has one or more disabled toilets, and there are always people who can provide assistance with the toilets.
Passageways and walkways are always spacious enough for wheelchairs or other care aids.

WHAT SHOULD I DO IF I LOST/FOUND SOMETHING?

If you lose or find something, you can go to the counter where the lockers are being sold. Everything will be collected there. After the event you can contact the organization on [email protected] to check if we found your properties.

Can Music On Festival be held liable for injury and/or other damages?

Entering the event area is at your own risk. Music On Festival and its employees cannot be held liable for any injury, material damage and immaterial damage of the visitors of the location/event.

What happens in situations that are not mentioned above?

In situations where the rules do not apply, the organization will decide on the measures to be taken. The decision of the organization in this respect is binding.

WHEN RULES ARE NOT BEING FOLLOWED ACCESS TO THE EVENT WILL BE DENIED WITHOUT ANY REFUND OF THE ENTRANCE TICKET. IF ACCESS IS DENIED, YOU WILL DIRECTLY BE REMOVED FROM THE EVENT AREA.