FAQ

Music On Festival 2021

COVID-19 FAQ

Last modified: 8 SEP 2020

WAS MUSIC ON FESTIVAL 2020 CANCELLED DUE TO THE CORONAVIRUS?

Sadly the ban on events due to the coronavirus made it impossible to go ahead with Music On Festival as planned, but health comes above all.

However we are excited to announce the return of Music On Festival in 2021 with all artists joining us next year as well!

HOW DO I APPLY FOR A REFUND FOR MUSIC ON FESTIVAL 2020?

Your ticket for this year’s festival will automatically be converted into a ticket valid for Music On Festival 2021. By holding on to your ticket you are helping the entire industry to get through the next few months a great deal. Every year a lot of freelancers are depended on the festival season. Many suffer the consequences of expenses already made. But we can stand tall together.

Your support will also make sure that, together with all parties involved, we can create the most wonderful festival experiences for all of our visitors after this crisis is over.

If you have any questions about the refund process, please send an email to [email protected] with all the details about your purchase.

WHAT IF I BOUGHT MY TICKET THROUGH TICKETSWAP, RESIDENT ADVISOR, FESTICKET OR APPIC?

All tickets bought through our official ticket partners Ticketswap, Resident Advisor, Festicket and Appic are also refunded.

I DIDN’T BUY A TICKET THROUGH YOUR OFFICIAL PARTNERS MENTIONED ABOVE, CAN I STILL GET A REFUND?

We can’t guarantee a refund for tickets bought through any other third-party reseller and non-official partners. Please make sure to always buy your tickets through our official channels.

You could try to get in contact with the reseller and/or with the person that has sold you the ticket if you bought it through a third-party reseller, as he/she already received an email with information regarding the refund.

DO I ALSO GET A REFUND ON MY LOCKER, PARKING OR SHUTTLE?

All ticket types, including the locker, parking and shuttle bus tickets are refunded.

I APPLIED FOR A REFUND. WHEN WILL I RECEIVE MY MONEY?

At the moment we processed all refund requests we received. If you applied for a refund before 30th of April, you should have already received your refund.

If you have any questions about the refund process, please send an email to [email protected] with all the details about your purchase.

WHAT HAPPENS TO MY TICKET IF THE EVENT DOES NOT GO THROUGH IN 2021?

In case the event will not happen in 2021, all tickets purchased through official channels will be refunded, just as this year.

FESTIVAL FAQ

Please, read carefully before attending the event.

How should I and can I use my ticket?

Access to the event site can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained via the official Music On Festival website. Once purchased, tickets can not be returned. The organization strongly recommends not to buy any tickets trough a third party selling point. After leaving the event area, the right of access to the event site expires. Stamps or other methods will not be used to identify previous accessed visitors. Any evidence of irregularities such as, but not limited to, (attempted) use of (false) admission tickets and wristbands fraud is reported to the police.

Is Music On Festival 2020 an 18+ event?

Visitors under 18 will not be allowed (Even when accompanied by a parent, guardian and / or other adults).

Should I bring an identification document with myself?

At the request of a security staff member you should be able to identify yourself. If you do not have valid credentials you will be denied access without right to refund of the entry fee. Valid identification means a passport, Dutch identity card or Dutch driving license. Copies will not be accepted.

Can I park my bike/car near the festival terrain?

Bicycles and cars must be parked in the designated parking places. If you fail to do so you risk your vehicle to be removed. Instructions of the traffic supervisors should always be followed.

Is there a security check upon entering the festival?

Every visitor that enters the event area will be controlled by a security employee. It is allowed to request if the search can be undertaken by an employee of the same sex. This control is set to all visitors, guests, employees and artists in order to protect the general safety on the event.

Am I allowed to bring drugs to the festival?

Music On Festival maintains a zero tolerance policy on drugs. Music On Festival’s events are drugs free! It is forbidden to use or posses any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. It is forbidden to trade drugs on the events of Music On Festival. When the delinquent is being caught he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

Am I allowed to bring medication to the festival?

The use of medication is allowed when the medication is based on medical grounds and is still sealed. In any case the user needs to have a signed statement by an MD to show the organization. In addition to the written statement, identification with an ID or a passport is also required.

What am I NOT allowed to bring with me inside the festival?

It is prohibited to enter the event area under the influence of alcohol and/or drugs. When noticed you will be denied access without the right to a ticket refund.
It is forbidden to enter the event area with the following products or materials: Soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire-or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function).
When in doubt contact Music On Festival at [email protected]

Is there a specific dress code or any clothing restriction for the festival?

It is prohibited to wear clothes which represent any kind of sports team, other clubs or shirts with offending lyrics/symbols/tattoos etc. Keep your shirt on during the entire event.

What are the house rules of behavior inside the festival terrain?

1. It is forbidden to climb stages, buildings, fences or other objects. It is also not allowed to take any objects/structures from the event area.

2. It is not allowed to enter a toilet cabin with multiple persons. Urinating outside the designated facilities is prohibited. Offenders will be removed from the festival area and handed over to the police.

3. It is strictly prohibited to smoke at indoor areas.

Is any kind of trade or sale allowed at the area of festival?

It is prohibited to sell or trade any merchandise or products at the event area and parking areas without the consent of the organization.

Is any kind of promotional activity allowed at the area of the festival?

It is prohibited to distribute flyers, posters and/or banners or other promotional activities at the event area and/or parking areas without the consent of the organization.

Am I allowed to make photography/video/sound recording during the event?

Camera surveillance is present for the safety of the visitors and the organization. There are cameras in various places at the festival site. In case of calamities, these recordings may be shown as support material to government agencies. During the festival, photographs and video recordings are also made for promotional purposes. Anyone visiting an event organized by Loveland Events agrees to these recordings.

What happens if there is a change in the program?

The program is subject to change. When specific acts are cancelled, there will be no refund of entrance fees or other costs. The organization will always attempt to find a replacement of the same quality level with a similar music style.

Are lockers available at the festival?

Lockers are available at the festival location. However, you are responsible for your personal belongings. The organization recommends to take no valuable possessions to the event and/or to leave them in your car.

Can I purchase earplugs at the event?

Yes you can. Loud music will be produced at the event area. The organization is not liable for any negative consequences that may occur. The organization recommends using earplugs or occasionally visiting some of the quiet areas to give your ears some rest.

Am I allowed to visit the event with a guide dog?

It is not allowed to visit our event with a guide dog. Various authorities were consulted and they advise against this for several reasons. We encourage to visit the event accompanied by another person. Please feel free to contact us on [email protected] in case you have any further questions.

Can Music On Festival be held liable for injury and/or other damages?

Entering the event area is at your own risk. Music On Festival and its employees cannot be held liable for any injury, material damage and immaterial damage of the visitors of the location/event.

What happens in situations that are not mentioned above?

In situations where the rules do not apply, the organization will decide on the measures to be taken. The decision of the organization in this respect is binding.

Is there any particular instruction I must follow during the event?

Directions and instructions of the (security) staff must be followed at all times. At the suspicion of a violation of the rules, the security staff has the right to a body search. Refusing this search will lead to removal from the event.

WHEN RULES ARE NOT BEING FOLLOWED ACCESS TO THE EVENT WILL BE DENIED WITHOUT ANY REFUND OF THE ENTRANCE TICKET. IF ACCESS IS DENIED, YOU WILL DIRECTLY BE REMOVED FROM THE EVENT AREA.