FAQ

Music On Festival 2022

COVID-19 FAQ

Last modified: 13 APR 2021

IS MUSIC ON FESTIVAL 2021 TAKING PLACE?

The decision of the local Government of Amsterdam – to not provide event permits until June 1st – makes it impossible to go ahead with Music On Festival 2021 as planned, but health comes above all. However, Music On Festival will return in 2022, on the 7th & 8th of May.

For all the fans of Music On – we have some good news! A special edition show with Music On-founder Marco Carola and guests is set to take place September 18th & 19th, 2021. Tickets will be limited, but of course, we’ll make sure that our loyal Music On Festival visitors are first in line.

More information will follow shortly, so please keep an eye on your email inbox (and spam folder).

WILL THE LINE UP STAY THE SAME IN 2022?

All artists from the Music On Festival 2021 line up will be joining us next year! We cannot wait to dance with you all again and make up for lost time. To check the lineup click here.

WHAT HAPPENS TO MY ENTRANCE TICKET?

Your entrance ticket will automatically be converted into a ticket valid for Music On Festival 2022. This concerns all tickets bought through official ticket partners (Music On Website/Yourticketprovider, Festicket, Resident Advisor, Ticketswap, Appic).

By holding on to your ticket you are helping the entire industry to get through these challenging times.

If you are certain you can’t attend next year, please check ‘I cannot attend next year’ below.

For any questions regarding tickets, please send an email to [email protected]

WHAT IF I DIDN’T BUY A TICKET THROUGH OFFICIAL PARTNERS MENTIONED ABOVE?

We can’t guarantee the validity of tickets for Music On Festival 2022, if the tickets have been bought through any other third-party reseller and non-official partners. Please make sure to always buy your tickets through our official channels!

You could try to get in contact with the reseller or with the person that has sold you the ticket, if you bought it through a third-party reseller.

WHAT HAPPENS TO MY SHUTTLE BUS / LOCKER / PARKING TICKET?

Your shuttle bus, locker and parking ticket will automatically be converted into a ticket valid for Music On Festival 2022. This concerns all tickets bought through official ticket partners (Music On Website/Yourticketprovider, Ticketswap).

By holding on to your ticket you are helping the entire industry to get through these challenging times.

If you are certain you can’t attend next year, please check ‘I cannot attend next year’ below.

For any questions regarding tickets, please send an email to [email protected]

I CANNOT ATTEND NEXT YEAR.

If, for any reason, you cannot join us in 2022, you can apply for a refund for your entrance, shuttle bus, locker and parking tickets bought from official partners (Music On Website/Yourticketprovider, Festicket, Resident Advisor, Ticketswap, Appic, Partybussen).

To do so, please fill in your data here, until the 2nd of May. It is important that the REF Number/Order ID is entered correctly, otherwise the request cannot be processed. Do not forget that only the original ticket buyer (the person who actually purchased the tickets) can apply for a refund.

If you purchase a discounted ticket for the special edition show with Marco Carola & Guests and apply for a refund you will have to pay the price difference between the discounted and the regular ticket.

For any questions regarding the refund process please send an email to [email protected]

I HAVE OTHER QUESTIONS/REMARKS.

Please send us an email to [email protected] will take a look into your inquiry and help you out.

Also, don’t forget to check your email inbox (and spam folder) because we always contact our visitors with the latest updates via our newsletter.

You can also subscribe to our mailing list at the bottom of this page.

FESTIVAL FAQ

Please, read carefully before attending the event.

How should I and can I use my ticket?

Access to the event site can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained via the official Music On Festival website. Once purchased, tickets can not be returned. The organization strongly recommends not to buy any tickets trough a third party selling point. After leaving the event area, the right of access to the event site expires. Stamps or other methods will not be used to identify previous accessed visitors. Any evidence of irregularities such as, but not limited to, (attempted) use of (false) admission tickets and wristbands fraud is reported to the police.

Is Music On Festival 2020 an 18+ event?

Visitors under 18 will not be allowed (Even when accompanied by a parent, guardian and / or other adults).

Should I bring an identification document with myself?

At the request of a security staff member you should be able to identify yourself. If you do not have valid credentials you will be denied access without right to refund of the entry fee. Valid identification means a passport, Dutch identity card or Dutch driving license. Copies will not be accepted.

Can I park my bike/car near the festival terrain?

Bicycles and cars must be parked in the designated parking places. If you fail to do so you risk your vehicle to be removed. Instructions of the traffic supervisors should always be followed.

Is there a security check upon entering the festival?

Every visitor that enters the event area will be controlled by a security employee. It is allowed to request if the search can be undertaken by an employee of the same sex. This control is set to all visitors, guests, employees and artists in order to protect the general safety on the event.

Am I allowed to bring drugs to the festival?

Music On Festival maintains a zero tolerance policy on drugs. Music On Festival’s events are drugs free! It is forbidden to use or posses any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. It is forbidden to trade drugs on the events of Music On Festival. When the delinquent is being caught he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

Am I allowed to bring medication to the festival?

The use of medication is allowed when the medication is based on medical grounds and is still sealed. In any case the user needs to have a signed statement by an MD to show the organization. In addition to the written statement, identification with an ID or a passport is also required.

What am I NOT allowed to bring with me inside the festival?

It is prohibited to enter the event area under the influence of alcohol and/or drugs. When noticed you will be denied access without the right to a ticket refund.
It is forbidden to enter the event area with the following products or materials: Soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire-or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function).
When in doubt contact Music On Festival at [email protected]

Is there a specific dress code or any clothing restriction for the festival?

It is prohibited to wear clothes which represent any kind of sports team, other clubs or shirts with offending lyrics/symbols/tattoos etc. Keep your shirt on during the entire event.

What are the house rules of behavior inside the festival terrain?

1. It is forbidden to climb stages, buildings, fences or other objects. It is also not allowed to take any objects/structures from the event area.

2. It is not allowed to enter a toilet cabin with multiple persons. Urinating outside the designated facilities is prohibited. Offenders will be removed from the festival area and handed over to the police.

3. It is strictly prohibited to smoke at indoor areas.

Is any kind of trade or sale allowed at the area of festival?

It is prohibited to sell or trade any merchandise or products at the event area and parking areas without the consent of the organization.

Is any kind of promotional activity allowed at the area of the festival?

It is prohibited to distribute flyers, posters and/or banners or other promotional activities at the event area and/or parking areas without the consent of the organization.

Am I allowed to make photography/video/sound recording during the event?

Camera surveillance is present for the safety of the visitors and the organization. There are cameras in various places at the festival site. In case of calamities, these recordings may be shown as support material to government agencies. During the festival, photographs and video recordings are also made for promotional purposes. Anyone visiting an event organized by Loveland Events agrees to these recordings.

What happens if there is a change in the program?

The program is subject to change. When specific acts are cancelled, there will be no refund of entrance fees or other costs. The organization will always attempt to find a replacement of the same quality level with a similar music style.

Are lockers available at the festival?

Lockers are available at the festival location. However, you are responsible for your personal belongings. The organization recommends to take no valuable possessions to the event and/or to leave them in your car.

Can I purchase earplugs at the event?

Yes you can. Loud music will be produced at the event area. The organization is not liable for any negative consequences that may occur. The organization recommends using earplugs or occasionally visiting some of the quiet areas to give your ears some rest.

Am I allowed to visit the event with a guide dog?

It is not allowed to visit our event with a guide dog. Various authorities were consulted and they advise against this for several reasons. We encourage to visit the event accompanied by another person. Please feel free to contact us on [email protected] in case you have any further questions.

Can Music On Festival be held liable for injury and/or other damages?

Entering the event area is at your own risk. Music On Festival and its employees cannot be held liable for any injury, material damage and immaterial damage of the visitors of the location/event.

What happens in situations that are not mentioned above?

In situations where the rules do not apply, the organization will decide on the measures to be taken. The decision of the organization in this respect is binding.

Is there any particular instruction I must follow during the event?

Directions and instructions of the (security) staff must be followed at all times. At the suspicion of a violation of the rules, the security staff has the right to a body search. Refusing this search will lead to removal from the event.

WHEN RULES ARE NOT BEING FOLLOWED ACCESS TO THE EVENT WILL BE DENIED WITHOUT ANY REFUND OF THE ENTRANCE TICKET. IF ACCESS IS DENIED, YOU WILL DIRECTLY BE REMOVED FROM THE EVENT AREA.