FAQ

Music On Festival 2022

GENERAL

Last modified: 6 MAY 2022

HOW CAN I BUY A TICKET FOR MUSIC ON FESTIVAL 2022?

Tickets are sold out. Please be aware of scammers and only purchase second-hand tickets via Ticketswap

CAN I USE MY MUSIC ON FESTIVAL 2020 OR MARCO CAROLA & GUESTS 2021 TICKET FOR THIS EVENT?

Yes! On the 23rd of November our ticket partner – Yourticketprovider – has sent out all new 2022 tickets for everyone who opted to keep their ticket previously.
If you have purchased your ticket via Resident Advisor, Festicket or Ticketswap and kept it for 2022, please login to your account to re-download the ticket.

CAN I USE MY SUNDAY TICKET FOR THE AFTERPARTY?

No. The afterparty tickets are sold out. Please be aware of scammers and only purchase second-hand tickets via Ticketswap

DO I NEED TO BE VACCINATED OR TESTED TO ENTER THE EVENT?

According to the regulations of the Dutch government, visitors do not need to be vaccinated or tested to enter the event. Please keep in mind that attendees must abide to the national guidelines of the RIVM and the rules that apply to events at that time.

HOW DOES THE TICKET PERSONALIZATION WORK?

During the ticket purchase process, the ticket owner’s full name, email address and other information needs to be filled for every individual ticket. Later on, it is possible to can change this data with the help of this website

WHAT ARE THE OPENING HOURS OF THE EVENT?

Saturday, May 7th from 12.00 til 23.00 and on Sunday, May 8th from 13:00 till 23:00.

WHAT TIME IS THE LAST ENTRY?

One hour before closing – at 22:00.

IS THE FESTIVAL INDOOR OR OUTDOOR?

Music On festival has 2 stages, both fully covered (tent).
We advise all of our visitors to check the weather app before leaving and bring warm clothes, as things cool off after sunset.
Lockers available on the festival site as well.

I LOST MY TICKET CONFIRMATION EMAIL.

If you purchased your ticket on the Music On website you can resend your booking confirmation email with the help of this website
If you purchased it via Resident Advisor, Festicket or Ticketswap please login to your account and re-download your ticket.

I CANNOT ATTEND.

You can safely re-sell your ticket via our official secondhand ticket partner – Ticketswap.
You can sell your day ticket for the day mentioned on the ticket and your weekend tickets as one (but not partially for one day). It is not possible to go to the event on Saturday and sell your weekend ticket for the Sunday. Friend tickets are non-resellable.

I HAVE OTHER QUESTIONS/REMARKS.

Please send us an email to [email protected] We will take a look into your inquiry and help you out.

Also, don’t forget to check your email inbox (and spam folder) because we always contact our visitors with the latest updates via our newsletter.

You can also subscribe to our mailing list at the bottom of this page.

BACKSTAGE TICKETS

HOW CAN I BUY A BACKSTAGE TICKET FOR MUSIC ON FESTIVAL 2022?

Backstage tickets are sold out. Please be aware of scammers and only purchase second-hand tickets via Ticketswap

DO I NEED TO SHOW BOTH MY BACKSTAGE UPGRADE AND MY NORMAL ENTRY TICKET AT THE DOOR?

No! Please keep in mind that you ONLY need to show the barcode of your upgrade ticket when entering the event.

WHERE CAN I FIND MY LOCKER

There is a separate locker group in the backstage area. You will receive your locker number and code a few hours prior to the event. If you haven’t received your code before the event, your ticket can be scanned at the backstage locker desk.

FESTIVAL

Please, read carefully before attending the event.

How can I enter the festival?

Access to the event site can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained via the official Music On Festival, Festicket, Resident Advisor and Ticketswap websites. Once purchased, tickets cannot be returned. The organization strongly recommends not to buy any tickets through a third-party resellers or non-official partners. Any evidence of irregularities such as, but not limited to: (attempted) use of (false) admission tickets and wristbands fraud is reported to the police.

CAN I REENTER THE EVENT TERRAIN WITH MY TICKET?

After leaving the event area, the right of access to the event site expires. Since we scan the barcode of your ticket at the entrance, stamps or other methods will not be used to identify previous accessed visitors.

Is Music On Festival 2022 an 18+ event?

Yes. Visitors under the age of 18 will not be allowed to enter (even when accompanied by a parent, guardian and / or other adults).

Should I bring an identification document with myself?

ID’s will be checked at the entrance without exception, so don’t forget to bring your driver’s license, ID card or passport. If you do not have a valid identity document you will be denied access without right to refund of the entry fee.
A valid identification document is an official certificate, therefore copies will not be accepted.

DO I NEED TO PRINT OUT MY TICKET?

No, we can scan your e-ticket from the screen of your phone. Please make sure to already have your ticket on your phone and the brightness of your screen is turned up when waiting in line. The internet connection at the venue can be slow, so we advise you to do this before you leave your home.

Is there a security check upon entering the festival?

Every visitor who enters the event area will be checked by the security staff. It’s allowed to request the search to be executed by an employee of the same sex. This check is set to all visitors, guests, employees and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.

DOES MUSIC ON FESTIVAL HAVE A ZERO-TOLERANCE DRUGS POLICY?

Yes, Music On Festival maintains a zero-tolerance policy on drugs. Music On Festival’s events are drugs free! It is forbidden to use or posses any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. It is forbidden to trade drugs on the events of Music On Festival. When the delinquent is being caught he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

WHICH ITEMS AREN'T ALLOWED INSIDE THE FESTIVAL TERRAIN?

It is prohibited to enter the event area under the influence of alcohol and/or drugs. When noticed you will be denied access without the right to a ticket refund.

It is forbidden to enter the event area with the following products or materials: Soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire-or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function).

When in doubt contact Music On Festival at [email protected]

Am I allowed to bring medication to the festival?

The use of medication is allowed when the medication is based on medical grounds and the package is still sealed. In any case the user needs to have a signed statement by a doctor to show the organization. In addition to the written statement, identification with an ID or a passport is also required.

WHAT OTHER HOUSE RULES SHOULD I KEEP IN MIND?

1. It is forbidden to climb stages, buildings, fences or other objects. It is also not allowed to take any objects/structures from the event area.

2. It is not allowed to enter a toilet cabin with multiple persons. Urinating outside the designated facilities is prohibited. Offenders will be removed from the festival area and handed over to the police.

3. Directions and instructions of the (security) staff must be followed at all times. At the suspicion of a violation of the rules, the security staff has the right to body search. Refusing this search will lead to removal from the event.

IS THERE A DRESS CODE FOR THE FESTIVAL?

It is prohibited to wear clothes which represent any kind of sports team, other clubs or shirts with offending lyrics/symbols/tattoos etc. Keep your shirt on during the entire event.

LOOKING FOR INFORMATION OR HELP AT THE FESTIVAL?

At Music On we are working on creating a the best festival experience for everyone. In case you have any type of question or come across an offensive behaviour, please visit the Info Point.
Our colleagues will assist you with any and all questions and problems.

CAN I PARK MY BIKE/CAR NEAR THE EVENT TERRAIN?

Bicycles and cars must be parked in the designated parking places. If you fail to do so you risk your vehicle to be removed. Instructions of the traffic supervisors should always be followed.

IS ANY KIND OF PROMOTIONAL ACTIVITY/SALE/TRADE ALLOWED AT THE EVENT?

It is prohibited to distribute flyers, posters and/or banners or other promotional activities at the event area and/or parking areas without the consent of the organization. It is also forbidden to sell or trade any merchandise or products at the event area and parking areas without the consent of the organization.

Am I allowed to make photography/video/sound recording during the event?

It is not allowed to enter the venue with professional video-, audio-, recording- and photo equipment, but of course you can make pictures/videos with your phone or a digital compact camera.
Everyone that enters the event area gives permission to be filmed, photographed and sound recorded. The organization uses the pictures and recordings for promotional purposes.

What happens if there is a change in the program?

The program is subject to change. When specific acts are cancelled, there will be no refund of entrance fees or other costs. The organization will always attempt to find a replacement of the same quality level with a similar music style.

IS SMOKING ALLOWED?

It is strictly prohibited to smoke at indoor areas (such as tents).

Are lockers available at the festival?

Lockers are available at the festival location. However, you are responsible for your personal belongings. The organization recommends to take no valuable possessions to the event.

Am I allowed to visit the event with a guide dog?

It is allowed to visit our event with a guide dog, but we don’t encourage it considering the loud music and crowdedness. If you are planning on visiting one of our events with a guide dog, we ask that you contact us beforehand by sending an email to [email protected] so we can inform you about the best way to enter the festival.

Is the festival accessible with wheelchair or other care aids?

Music On Festival is accessible to people with disabilities; we want our event to be fun for everyone. That is why we do our best to make the festival accessible and enjoyable for people with disabilities.
We take the following steps for this:
Parking facilities near the entrance are reserved for people with disabilities.
Widened access gates for people in wheelchairs, both at the entrance and at the visitation.
Each toilet group has one or more disabled toilets, and there are always people who can provide assistance with the toilets.
Passageways and walkways are always spacious enough for wheelchairs or other care aids.

WHAT SHOULD I DO IF I LOST/FOUND SOMETHING?

If you lose or find something, you can go to the counter where the lockers are being sold. Everything will be collected there. After the event you can contact the organization on [email protected] to check if we found your properties.

Can Music On Festival be held liable for injury and/or other damages?

Entering the event area is at your own risk. Music On Festival and its employees cannot be held liable for any injury, material damage and immaterial damage of the visitors of the location/event.

What happens in situations that are not mentioned above?

In situations where the rules do not apply, the organization will decide on the measures to be taken. The decision of the organization in this respect is binding.

Can I purchase earplugs at the event?

Alpine earplugs will be available at the festival Alpine earplug booth. With music above 87 dB it is smart to use earplugs with a special music filter. With these earplugs you can still hear the music perfectly, conversations remain intelligible and most important of all, you prevent hearing damage and the annoying ringing after the event. In addition Alpine PartyPlug earplugs are super comfortable and reusable, so you can protect your ears not only at Music On but on other festivals as well.

CAN I PURCHASE CUSTOM EARPLUGS?

It is now possible to order a custom earplug with a 10€ discount, using the code LOVELAND2022! on the website of Alpine.

WHEN RULES ARE NOT BEING FOLLOWED ACCESS TO THE EVENT WILL BE DENIED WITHOUT ANY REFUND OF THE ENTRANCE TICKET. IF ACCESS IS DENIED, YOU WILL DIRECTLY BE REMOVED FROM THE EVENT AREA.