FAQ

Music On Festival 2026

GENERAL

WHERE will music on festival 2026 take place?

Music On Festival 2026 will take place in Meerpark, Amsterdam.

IS THE FESTIVAL INDOOR OR OUTDOOR?

Music On Festival is an outdoor event but all the stages are in tents.

WHAT ARE THE OPENING HOURS OF THE EVENT?

Saturday, May 9th from 12.00 til 23.00 and on Sunday, May 10th from 13:00 till 23:00.

WHAT TIME IS THE LAST ENTRY?

One hour before closing, at 22:00.

I CANNOT ATTEND.

You can safely re-sell your ticket via our official secondhand ticket partner – Ticketswap.
You can sell your day ticket for the day mentioned on the ticket and your weekend tickets as one (but not partially for one day). It is not possible to go to the event on Saturday and sell your weekend ticket for the Sunday.

I HAVE OTHER QUESTIONS/REMARKS.

Please send us an email to [email protected]. We will take a look into your inquiry and help you out.

Also, don’t forget to check your email inbox (and spam folder) because we always contact our visitors with the latest updates via our newsletter.

You can also subscribe to our mailing list at the bottom of this page.

BACKSTAGE

HOW CAN I BUY A BACKSTAGE PASS FOR MUSIC ON FESTIVAL 2026?

You can buy a backstage pass for Music On Festival here.

DO I NEED TO SHOW BOTH MY BACKSTAGE PASS AND MY NORMAL ENTRY TICKET AT THE DOOR?

Yes, you need to show both your backstage pass and your normal entry ticket.

WHERE CAN I FIND MY LOCKER?

There is a separate locker group in the backstage area. You can collect a locker number and entry code at the backstage locker desk.

WHAT'S INCLUDED IN THE BACKSTAGE PASS?

For more information about the backstage passes and what’s included, please check here.

TICKETS

CAN I REENTER THE EVENT TERRAIN WITH MY TICKET?

After leaving the event area, the right of access to the event site expires. Since we scan the barcode of your ticket at the entrance, stamps or other methods will not be used to identify previous accessed visitors.

HOW CAN I BUY TICKETS FOR MUSIC ON FESTIVAL 2026?

You can buy your ticket for Music On Festival 2026 here.

CAN MY TICKET BE SCANNED FROM MY MOBILE PHONE?

The e-ticket can be scanned from your phone, but make sure you download it upfront, have your battery charged and turn your screen brightness fully up at the entrance to ensure a steady flow going in. Then, it’s time to put your phone away and start dancing.

HOW DOES THE TICKET PERSONALISATION WORK?

During the ticket purchase process, the ticket owner’s full name, email address and other information needs to be filled for every individual ticket. Later on, it is possible to can change this data with the help of this website

I LOST MY TICKET CONFORMATION EMAIL

If you purchased your ticket on the Music On website you can resend your booking confirmation email with the help of this website

HOW MANY TICKET CAN I ORDER FOR MUSIC ON FESTIVAL 2026

You can order a maximum of 10 tickets for Music On Festival.

Please note: Do not order more tickets than the ticket limit allows. If you do, we may cancel one or all of your orders. This may apply to orders with the same email address, billing address, credit card number, and/or other details.

CAN I BUY TICKETS AT THE ENTRANCE OF MUSIC ON FESTIVAL?

There is no opportunity to buy tickets at the entrance.

HOW SHOULD I USE MY WEEKEND TICKET?

A weekend ticket is valid on both Saturday and Sunday. Your ticket will be scanned on both days, so don’t forget to bring your ticket with you on both days.X

CAN SOMEONE ELSE USE MY TICKET IF I CAN ONLY GO ONE DAY?

No, a weekend ticket is only valid for one person/visitor.

AM I ALLOWED TO RESELL MY TICKET, AND WHERE CAN I CHECK THE RULES REGARDING TICKET RESALE?

Ticket resale is subject to specific restrictions, and commercial resale is not allowed. You can review all applicable rules in the official ticket terms and conditions.

WHY DO I PAY AN ADDITIONAL ENTERTAINMENT TAX OF €1,60 PER TICKET?

As of the 1st of January 2023, events and festivals will be charged by the City of Amsterdam for entertainment tax (vermakelijkhedenretributie, vmr).

ENTRANCE

Am I allowed to visit the event with a guide dog?

It is allowed to visit our event with a guide dog, but we don’t encourage it considering the loud music and crowdedness. If you are planning on visiting one of our events with a guide dog, we ask that you contact us beforehand by sending an email to [email protected] so we can inform you about the best way to enter the festival.

Is the festival accessible with wheelchair or other care aids?

Music On Festival is accessible to people with disabilities; we want our event to be fun for everyone. That is why we do our best to make the festival accessible and enjoyable for people with disabilities.
We take the following steps for this:
Parking facilities near the entrance are reserved for people with disabilities.
Widened access gates for people in wheelchairs, both at the entrance and at the visitation.
Each toilet group has one or more disabled toilets, and there are always people who can provide assistance with the toilets.
Passageways and walkways are always spacious enough for wheelchairs or other care aids.

Can Music On Festival be held liable for injury and/or other damages?

Entering the event area is at your own risk. Music On Festival and its employees cannot be held liable for any injury, material damage and immaterial damage of the visitors of the location/event.

IS MUSIC ON AN 18+ EVENT?

Yes, visitors under 18 will not be allowed (even when accompanied by a parent, guardian and / or other adults).

SHOULD I BRING AN IDENTIFICATION DOCUMENT WITH MYSELF?

ID’s will be checked at the entrance without exception, so don’t forget to bring your driver’s license, ID card or passport. If you do not have a valid identity document you will be denied access without right to refund of the entry fee.
A valid identification document is an official certificate, therefore copies will not be accepted.

HOW CAN I ENTER THE FESTIVAL?

Access to the event site can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained via the official Music On website and Ticketswap. Once purchased, tickets cannot be returned.

The organization strongly recommends not to buy any tickets through a third-party resellers or non-official partners. Any evidence of irregularities such as, but not limited to: (attempted) use of (false) admission tickets and wristbands fraud is reported to the police.

Access to the event site can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained via the official Music On website and Ticketswap. Once purchased, tickets cannot be returned.

The organization strongly recommends not to buy any tickets through a third-party resellers or non-official partners. Any evidence of irregularities such as, but not limited to: (attempted) use of (false) admission tickets and wristbands fraud is reported to the police.

CAN I REENTER THE EVENT TERRAIN WITH MY TICKET?

After leaving the event area, the right of access to the event site expires. Since we scan the barcode of your ticket at the entrance, stamps or other methods will not be used to identify previous accessed visitors.

WHAT SIZE BAG IS ALLOWED ON THE FESTIVAL TERRAIN?

For security reasons, please note that only bags no larger than A4 size (8.27 x 11.69 inches or 21 x 29.7 cm) are permitted inside the festival grounds.

CAN I BRING MEDICATION INTO THE EVENT?

Medication is allowed when it’s medically necessary and in a sealed package.

To bring it in, you’ll need:
– A signed statement from your doctor
– A valid ID or passport to match the name on the note

If you require constant access to your phone due to a medical condition, you need to inform us via just email [email protected] ahead of the event. We’ll work with you directly to find a suitable solution. Please note it is important to inform us prior to the event.

IS THERE A SECURITY CHECK UPON ENTERING THE FESTIVAL?

Every visitor that enters the event area will be checked by a security employee. It’s allowed to request the search to be executed by an employee of the same sex. This check is set to all visitors, guests, employees and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.

DOES THE FESTIVAL HAVE A ZERO TOLERANCE DRUGS POLICY

Music On maintains a zero tolerance policy on drugs. It is forbidden to use or possess or trade any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. When the delinquent is being caught trading drugs he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

AFTERPARTY

Please, read carefully before attending the event.

HOW CAN I BUY A TICKET FOR MUSIC ON BY NIGHT 2025?

Weekend tickets to Music On By Night shows on both Saturday and Sunday will be available at a later moment.

WHAT ARE THE OPENING HOURS OF THE EVENT?

Saturday 11 May from 10:00 PM till 06:00 AM and Sunday 12 May from 10:00 PM till 06:00 AM. You won’t be able to enter the event after 3:00 AM

WHERE WILL MUSIC ON BY NIGHT TAKE PLACE?

Music On by Night will take place at Hemkade 48, a former factory hall in Zaandam.

HOW DO I GET TO MUSIC ON BY NIGHT?

There will be a shuttle bus leaving from Music On Festival. There is also shuttle bus leaving from Hemkade 48 back to Sloterdijk Station. Shuttle tickets can be purchased here

WHERE DOES THE SHUTTLE BUS DEPART FROM AND WHEN?

There will be a shuttle bus leaving from Music On Festival. Just follow the signs pointing towards the afterparty when you’re on your way out. There is also shuttle bus leaving from Hemkade 48 back to Sloterdijk Station. Shuttle tickets can be purchased here.

WILL THERE BE LOCKERS AVAILABLE AT THE VENUE?

Lockers will be available at the location. Medium lockers will be €10,- and large lockers €12,-. Locker tickets won’t be available in advance, you can purchase your locker at the event.

Keep in mind that you are responsible for your personal belongings. We recommend not to take valuable possessions to the event.

CAN MY TICKET BE SCANNED FROM MY MOBILE PHONE?

The e-ticket can be scanned from your phone, but make sure you download it upfront, have your battery charged and turn your screen brightness fully up at the entrance to ensure a steady flow going in. Then, it’s time to put your phone away and start dancing.

DO I NEED TO BE VACINATED OR TESTED TO ENTER THE EVENT?

According to the new regulations of the Dutch government, visitors do not need to be vaccinated or tested to enter the event. Please keep in mind that attendees must abide by the national guidelines of the RIVM and the rules that apply to events at that time.

WHAT PAYMENT METHOD IS USED AT THE VENUE?

Music On by Night has a token payment system. You can only purchase tokens with your bank card or credit card at Hemkade 48. The tokens for the afterparties are different token than the tokens for the festival.

IS MUSIC ON BY NIGHT AN 18+ EVENT?

Yes, visitors under 18 will not be allowed (even when accompanied by a parent, guardian and / or other adults).

IS THE EVENT INDOOR OR OUTDOOR?

Music On by Night is an indoor event.

SHOULD I BRING AN IDENTIFICATION DOCUMENT WITH MYSELF?

ID’s will be checked at the entrance without exception, so don’t forget to bring your driver’s license, ID card or passport. If you do not have a valid identity document you will be denied access without right to refund of the entry fee.
A valid identification document is an official certificate, therefore copies will not be accepted.

HOW CAN I ENTER MUSIC ON BY NIGHT?

Access to the event site can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained via the official Music On by Night website and Ticketswap. Once purchased, tickets cannot be returned. The organization strongly recommends not to buy any tickets through a third-party resellers or non-official partners. Any evidence of irregularities such as, but not limited to: (attempted) use of (false) admission tickets and wristbands fraud is reported to the police.

CAN I RE-ENTER THE VENUE WITH MY TICKET?

After leaving the event area, the right of access to the event site expires. Since we scan the barcode of your ticket at the entrance, stamps or other methods will not be used to identify previous accessed visitors.

IS THERE A SECURITY CHECK UPON ENTERING THE EVENT?

Every visitor that enters the event area will be checked by a security employee. It’s allowed to request the search to be executed by an employee of the same sex. This check is set to all visitors, guests, employees, and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.

I FORGOT SOMETHING IN MY LOCKER.

Items which were forgotten inside the lockers are collected by the location organization. You can check if your belongings were found by filling sending an email to [email protected].

WHAT ARE THE SHUTTLE BUS RULES TO FOLLOW?

Smoking in the shuttle bus is strictly prohibited. Using the shuttle bus is at own risk. Instructions of the driver and supervising employees need to be followed at any time. The driver and supervising employees have the authority to deny (groups of) people to the bus.

DOES THE EVENT HAVE A ZERO TOLERANCE DRUGS POLICY?

Music On by Night maintains a zero-tolerance policy on drugs. It is forbidden to use or possess or trade any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. When the delinquent is being caught trading drugs, he/she will be transferred over to the police. Before entering the event, you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

PAYMENT METHOD

CAN I USE MY PHONE AT THE BAR?

Yes, you can use your phone for payments at the bar.

How can I pay for drinks, food, and earplugs?

You can use:

Debit or credit card

Cash Card, available at the entrance for €1

Phone payment

How do I load a Cash Card?

You can load it using:

Cash

Debit or credit card

Phone transaction

Is there a minimum amount to load on the Cash Card?

Yes, the first time you load your card, a minimum of €20 is required.

Can I get a refund for my remaining Cash Card balance?

Yes, any remaining balance can be refunded within 5 days after the event. Simply scan the QR code on your card, fill in your details, and receive a quick refund.

What should I do if I lose my Cash Card?

Treat your Cash Card like cash. If it is lost, it cannot be refunded.

How long is the Cash Card valid?

The card is valid only during this event.

LOCKERS

Where can I get a locker ticket?

You can purchase a locker for the festival at our ticketshop

HOW DO E-LOCKERS WORK?

At Music On Festival we work with e-lockers, which means there is no deposit and no key. To receive your locker number and pin code, please go to the locker desk at the festival terrain. The locker can be opened and closed with your personal pin code. Be careful when entering your pin code, people might look over your shoulder. Going home? Close your locker and go to the exit, you don’t have to pass by the Lockerbox service desk.

What are the dimensions of the lockers?

The small lockers are 24cm wide, 28cm high and 50cm deep. Large lockers are 35cm wide, 28cm high and 50cm deep.

I have a weekend locker ticket, do I keep the same locker both days?

Yes, your locker number and pin code will remain the same for both days.

I forgot something in my locker.

For questions about your locker you can send an email to [email protected]. If you have a question about your locker ticket, send an email to [email protected].

I HAVE OTHER QUESTIONS/REMARKS.

For questions about your locker you can send an email to [email protected]. If you have a question about your locker ticket, send an email to [email protected].

How can i buy a locker?

You can purchase a locker while buying your ticket online. Simply add a locker during the ticket checkout process.

WHEN WILL I RECEIVE MY LOCKER NUMBER AND CODE?

You will receive an e-mail with your locker number, pin code and instructions no later than the morning of the event. If you have not received a code, please show your locker ticket at the Lockerbox service desk on the festival terrain.

SHUTTLE BUS

PARKING

GOOD TO KNOW

IS SMOKING ALLOWED?

Yes, smoking is allowed on the festival terrain. Please make sure to throw the cigarette buds into the designated trash cans to keep our beautiful festival terrain clean. (You can get your own portable ashtray at the entrance or at the info point.)

WHAT SHOULD I DO IF I LOST/FOUND SOMETHING?

If you lose or find something, you can go to the locker desk at the festival terrain. Everything will be collected there. After the event we post all of the items we found on iLost.co.: https://ilost.co/nl/org/music-on-festival

What am I not allowed to bring with me inside the festival?

For security reasons, please note that only bags no larger than A4 size (8.27 x 11.69 inches or 21 x 29.7 cm) are permitted inside the festival grounds.

It is forbidden to enter the event area with the following products or materials: Soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire- or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, battery of an electric bicycle, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function), camera glasses, smart glasses, or any other form of wearable recording devices.

When in doubt contact us on [email protected].

LOOKING FOR INFORMATION OR HELP AT THE FESTIVAL?

At Loveland we are working on creating the best festival experience for everyone. In case you have any type of question or come across an offensive behaviour, please visit the Safe Space on the festival grounds.
Our colleagues will assist you with any and all questions and problems.

What happens in situations that are not mentioned above?

In situations where the rules do not apply, the organization will decide on the measures to be taken. The decision of the organization in this respect is binding.

What happens if I violate the event rules?

When the rules are not being followed, acces to the event will be denied without any refunds of the entrance ticket. If acces is denied, you will directly be removed from the event area.

CAN I PURCHASE EARPLUGS AT THE EVENT?

Alpine earplugs will be available at the festival Alpine earplug booth. With music above 87 dB it is smart to use earplugs with a special music filter. With these earplugs you can still hear the music perfectly, conversations remain intelligible and most important of all, you prevent hearing damage and the annoying ringing after the event. In addition Alpine PartyPlug earplugs are super comfortable and reusable, so you can protect your ears not only at Loveland Festival but on other festivals as well. Love your ears!

WHAT OTHER HOUSE RULES SHOULD I KEEP IN MIND?

1. It is forbidden to climb stages, buildings, fences or other objects. It is also not allowed to take any objects/structures from the event area.

2. It is not allowed to enter a toilet cabin with multiple persons. Urinating outside the designated facilities is prohibited. Offenders will be removed from the festival area and handed over to the police.

3. Directions and instructions of the (security) staff must be followed at all times. At the suspicion of a violation of the rules, the security staff has the right to body search. Refusing this search will lead to removal from the event.

WHAT HAPPENS IF THERE IS A CHANGE IN THE PROGRAM?

The program is subject to change. When specific acts are cancelled, there will be no refund of entrance fees or other costs. The organization will always attempt to find a replacement of the same quality level with a similar music style.

I have other questions/remarks

Please send us an email to [email protected]. We will look into your inquiry and help you out as soon as possible. Also, don’t forget to check your email inbox (and spam folder) because we always contact our visitors with the latest updates via our newsletter. You can also subscribe to our mailing list at the bottom of this page.

WHEN RULES ARE NOT BEING FOLLOWED ACCESS TO THE EVENT WILL BE DENIED WITHOUT ANY REFUND OF THE ENTRANCE TICKET. IF ACCESS IS DENIED, YOU WILL DIRECTLY BE REMOVED FROM THE EVENT AREA.